Ever since I upgraded my windows to 10, still it was fine for months.
I've been using drawboard on windows10 for more than enough to say there were no problems at all.
Then, all of sudden, since last week-ish it won't open!
I see the drawboard logo, and thats it.94 votes
This issue (where the app will not launch) has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.
If you are, please write in again and be as descriptive as you can with what is happening and send any sample PDFs in that you think could be the cause.
The PDF file size keeps going up after editing. This makes sense if I keep adding handwritten annotations onto the files. But I have tried erasing everything I wrote and the size didn't drop at all, instead, it keeps growing with every erasing I make as well. Imagine I keep making changes to this one pdf file, it's going to grow from 100kb to who knows maybe 1 GB.30 votes
We are reopening this case following reports of this issue.
Thank you for your support.
Remembering last opened pages fails from time to time. I'm not sure if this has anything to do with the fact, that all my pdf files are in onedrive folders, so I can sync materials for college between Surface Pro and my home pc. Remembering last viewed position works well, if I experimentally open a file, go to certain page, close it, and open it again. But if I reopen a file a week later or something, it almost never remembers where I've left it.28 votes
We have managed to reproduce this in our latest version. It happens after all changes were synced between devices and next time app is restarted, the first page will always be displayed, instead of the last viewed one.
This is now with our maintenance team.
with version 5.0.x.0 when I use the pen to annotate I always see a cursor.
Really annoyng behaviour because cover the words i want to underline or cover the area of paper where I want to write.
Please fix this issue. It's really annoyng.
Surface Pro 3 i5 4GB Ram25 votes
We have reproduced this issue and are actively investigating it.
Annotations do not appear to be flattening permanently. I have Version 22.214.171.124. I marked up some documents and flattened the annotations. Save & Close. When I sent the mark-ups to my assistant, she was able to select and delete them in Acrobat. I can't send out mark-ups to clients if they are not flat.
Doesn't flatten mean non-selectable and non-editable?22 votes
We will be working on fixing this. In the interim, unfortunately you will need to perform the flatten function a number of times until the annotations are all flattened.
Apologies for the inconvenience.
Page numbers in Drawboard are incorrect for some documents. For example, in this particular document, Drawboard starts with 1, adobe starts with i.20 votes
Can someone please confirm whether this is still an issue with the latest version (v126.96.36.199) and if so, please send a sample PDF in.
This is driving me crazy! I have both "Select text with any tool" and "Select annotations with any tool" DISABLED, however when I am writing, my palm is CONSTANTLY selecting text!
Is this a bug, or is there some other hidden option? I would LOVE to have an option to NEVER select text or annotations without using the selection tool.
I have version 5.0.50.017 votes
I have a problem to underline and highlight PDF's in Arabic. Frequently , the highlighted line is not continuous, jumps and highlights many lines near to the marked text.
In the attachment, the blue line shows what is underlined, and red what actually did16 votes
We have made a number of significant improvements to the way we recognize text, and seem to work well on the documents we have.
There are some documents that are not constructed correctly and so we cannot serve these properly (nor other PDF readers).
I will mark this as completed, as I believe our team has adequately addressed this.
With some pdfs I've problem using highlight/select/underline tools, I don't know why but the selector doesn't follow the pen but it select some part of the text or all the text.
I've recorded a video to better explain. But I wasn't able to upload it. I've attached the file, so you can check the problem.15 votes
We have made some version updates so please ensure you are on the latest and try highlighting again. A number of improvements have been made to highlighting so hopefully this addresses your problems.
I'm using version 188.8.131.52 with a Surface Pro 4, i7, 16GB Ram.
I'm using pdf of 250 scanned pages (this might be the problem but I'd like to confirm if it's normal anyway) and with this single pdf open I'm reaching up to 1200MB or RAM usage. Although it's not a common text pdf, 1.2GB seems quite a lot anyway.13 votes
Hi Adhyl – do you mind sending in this PDF? Some PDFs are just handled in certain ways that take that much resource. This should be an outlier though
There is a problem when using the pen tool to for example higlight text. When the pen tool is used with positive opacity for example 40%. Then in drawboard seems to be everything fine. Now when you open the same document in Adobe Reader the higlight appears with the opacity of 40%. So everything seems fine on the first glance. But i you right click the annoation in Adobe Reader and look at the properties it will tell you that the opacity is 0%. Very strangely thus is that the note appears with opacity but the Adobe Reader shows the note with some opacity. Now if you start moving this note arround in the adobe reader. The reader seems to update this note: It changes the location of the note and also renders this note with the properties ectracted from the note namely that this note has 0% opacity. Which means the opacity of this note has dissapeared. In short Drawboard seems to save opacity notes in a non-standard way, such that there is no real compatability between Drawboard and other apps, for example on the computer or an Ipad. Please fix this as otherwise drawboard is no use to me and probably many other costumers ho need cross-device compatability when using pdf annotation tools.
There is a problem when using the pen tool to for example higlight text. When the pen tool is used with positive opacity for example 40%. Then in drawboard seems to be everything fine. Now when you open the same document in Adobe Reader the higlight appears with the opacity of 40%. So everything seems fine on the first glance. But i you right click the annoation in Adobe Reader and look at the properties it will tell you that the opacity is 0%. Very strangely thus is that the note appears with opacity but the Adobe Reader shows the…9 votes
Pdf files edited with drawboard get corrupted and i can't access them anymore normally from my computer, i can't move them and i can't send them to anyone or anywhere. trying to access them by double clicking the file, as usual, does not work drawboard crashes and my whole desktop restarts, while closing most of my applications. btw i have bought the license for drawboard and i can't understand why i wont get any other form of support else than hoping that somebody will upvote my post and you will maybe after a long time address the issue!!!!8 votes
i'm running the latest version of Drawboard. I've seen many users have reported the same issue, and you closed the issue saying it had been solved.
But I still have the same problem sometimes, see in the attachment figure. I just wanna choose the text from point 'A', however it starts from point 'B', it's really annoying!
Please pay attention to it.
AND another problem is that the note label can't be moved.8 votes
Can you please send in the PDF with this issue?
I use Drawboard all the time and was using it today when it suddenly no longer will open JPEG files. A message pops up saying "Drawboard cannot open your file :( Drawboard cannot access the selected file". I just spent an hour on the phone with Microsoft Tech support to troubleshoot the problem and nothing solved it. As a last attempt, I uninstalled the app and downloaded the free trial. Still the app will no longer open JPEGs. It does open PDF's still. Please help. I use this app all the time and have been doing so with no issues with JPEGs for months.
I use Drawboard all the time and was using it today when it suddenly no longer will open JPEG files. A message pops up saying "Drawboard cannot open your file :( Drawboard cannot access the selected file". I just spent an hour on the phone with Microsoft Tech support to troubleshoot the problem and nothing solved it. As a last attempt, I uninstalled the app and downloaded the free trial. Still the app will no longer open JPEGs. It does open PDF's still. Please help. I use this app all the time and have been doing so with no issues…7 votes
When I try to rotate a pdf page on my Surface Pro 4 (I suppose fully updated) it rotates the page fine. Then I go to the NEXT page and try to rotate it but it rotates THE SAME page as before. So I have to save and close the file for every page rotated, then re-open it and rotate the next page.7 votes
Hi, I'm still having the same problem as prior posted. The content of notes inserted can't be opened nor read. Thanks so much for your help with this. Version 184.108.40.206 votes
Windows 10 Pro x64 14393.51
App version 220.127.116.11
The welcome screen is displayed normally. After the setup, the app turns into complete black.
I reinstalled several times and did not solve the problem.7 votes
My pinned folders (the ones you see when you hit the '+' in the documents tab) were all deleted by one of the most recent updates. I'm not sure which one, but I'm now on V 18.104.22.168.
Also, it's no longer possible to pin a folder; if I click the "Select a folder" button, click on a folder in the file browser that pops up, and then click on the "select folder" inside of that file browser, then the browser disappears and no folders are pinned.6 votes
In many cases, while I'´m highlighting a word, suddenly a complete section is highlightned and not only the word that I want to highlight
when I highlight or underline "por el bien juridico atacado" everything under those words is highlightned...
Please fix it. It´s very uncomfortable and difficult to work. It also happens with differents docs5 votes
Latest Drawboard 22.214.171.124 on Surface Pro 4.
How do I get/unlock/purchase the pro features?5 votes
You can access and pay for it by tapping on any of the PRO features (e.g. Document Builder, Protractor, Templates, Measurement Tools, etc.) then following the prompts. Please let me know at which point this doesn’t work.
Karin – Can you please write into our support email and describe what you are experiencing in more detail? If you have paid for it, then you should have these features available.
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