Bugs

We take the stability of our software very seriously. Please first search for your issue to add support. Then, if it doesn’t exist yet, add the issue you have encountered including a step-by-step walkthrough on how to reproduce it so that we can fix it as soon as possible.

INFO we need information from you to proceed with this issue
BUG we have identified this issue as a bug
QA the issue is being verified by our QA team
STARTED we have started to fix your issue
COMPLETED we have completed your issue
DECLINED sorry, we are unable to fix your issue

What new problems have you found with Drawboard ?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. 48 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      38 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • I have to repeat shortcuts several times before they work

      Thanks for a great app overall! One annoyance that I have is that I need to repeat every shortcut several times before they work -- and it's not consistent how many. For example, if I draw something in a document and then click Ctrl+z, I often have to click 3 times for it to work. Sometimes it works right away. Other times I need to click twice. It happens with other shortcuts as well (Ctrl+F for search, Ctrl+S for save are the ones I use the most) and the inconsistency drives me nuts! If I just had to click twice…

      35 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        20 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        Thank you for reporting this, we know how frustrating it is and we are working on making the functionality a lot better.

        Best Regards

        Mitch
        Drabwoard PDF Product Manager

      • LAUNCH: White or Black screen

        I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

        34 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          under review  ·  26 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Bookmarks go to wrong page

          Clicking on a bookmark takes me to a page that's one page after the location of the bookmark. This only happens when "Continuous mode" is ON. When continuous mode is off, bookmarks direct to the correct location. It's basically the opposite of this previous bug:

          https://drawboard.uservoice.com/forums/259661-bugs/suggestions/11003460-bookmarks-bookmark-goes-to-wrong-page

          This happens with every PDF file I've tried. See attached for an example.

          25 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            19 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hello Mark,

            As I stated in my email, we have been able to replicate it on the second document and we will investigate this!

            Thank you again for your help and patience.

            Kind Regards
            Mitch
            Drawboard product Specialist

          • Low Resolution after zooming or moving PDF

            While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution.
            The more "zoomed in" I am, the worse it gets.

            While yes, there are many lines, the PDFs are NOT big at all (300kb to 450kb)

            My Specs:

            -Microsoft Book Surface Pro 2
            -Drawboard 5.2.40.0 Full Version

            At first I thought it was because I was working with somewhat larger files (3-4MB) But with plans being only 300kB and Acrobat…

            24 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              10 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

              Hello,

              Thank you for bringing this to our attention this.

              Is this the only document where this issue is happening?
              I couldn’t replicate it on any other document.

              If there is another document , could you please send that to us at support@drawboard.uservoice.com

              Kind Regards
              Mitch
              Drawboard Product Specialist

            • Incredible slow startup with poor Internet connection

              Having searched through the user posts I see this is a topic which comes up again and again, yet it still seems to be a problem.

              When I have either a good Internet connection or no Internet connection the program launches just fine. When I have a connection but it is very slow, then it takes ages. I am currently waiting for it to move from the spinning hexagon as I write. It has been like that for over 5 minutes now. I know from previous experience of trying to open a PDF and then forgetting about it that it…

              10 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Inordinate battery use

                Drawboard uses a ridiculous amount of battery, particularly when marking up documents. Today, reading and annotating a single PDF over 1 hr 40 min was enough to chew through 54% of my (brand new) Surface Pro's battery. I distinctly remember that this wasn't the case way back when; I've noticed it for a while now but assumed it was my old Surface battery getting old. Since I'm suffering exactly the same on a new one, this obviously in the case!

                I know there are other complaints about this too, which seem to have been brushed off by the devs, but…

                5 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Printing issue

                  I am running Drawboard 5.4.0 in Windows 10 on a Surface Book. For some reason, it will no longer print any documents whether or not I flatten them. I have rebooted the computer, restarted the software etc. Other programs are printing fine. When I try to print from Drawboard the document is not making it as far as the print queue.

                  4 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    under review  ·  3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Surface Dial function is reset to default every time you select a new tool.

                    I only want my surface dial to scroll through Drawboard. Instead, whenever I select a new tool (switching from Pen to Highlight, etc.), the function of the surface dial is reset to something context dependent (e.g. thickness for Pen, and opacity for Highlight).

                    This means I have to long-press the dial, rotate to "scroll", and click the dial again just to return it to my function. As I switch tools often, this makes the surface dial practically useless for me in Drawboard. If I could disable the context-dependent feature of the Dial--which should be a simple fix, as a setting--it…

                    4 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can't open PDF file

                      When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)

                      Also, I can't create a new PDF file too, has the same behavior, noting happens.

                      I have the last version.

                      4 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello David,

                        Sorry to hear you are having problems with this.

                        Is Drawboard PDF the default program for that PDF, that you are trying to open?

                        Also when you say you cannot create a new PDF, what is your workflow? Please write to us at support@drawboard.uservoice.com and we can look to help you out.

                        Kind Regards
                        Mitch
                        Drawboard Product Specialist

                      • why not do option to setting saving auto for example in one drive

                        I apply to make auto save in own file.Because its difficult to every time press save button.

                        4 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • TOOL SETTINGS: Remember last used tool for Microsoft Dial.

                          Drawboard resets Microsoft Dial tool to "Thickness" every time i open application or another document (or ctr+tab). It is not ok.

                          Fix please.

                          4 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Rendering problem: Dashes are rendered incorrectly (too finely instead of coarse)

                            I have a pdf made in LaTeX that contains figures with coarsely dashed lines. Drawboard PDF is the only PDF renderer I could find that renders them dashed very finely (very short dashes), the lines look almost solid from a distance.

                            The lines also render a bit differently based on the distance/zoom level.

                            You should look into this.

                            I have attached screenshots and an example page.

                            3 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              Thank you for reporting this.

                              I have verified that this is the case. Does this happen on all documents with dashed lines? Or just this specific one.

                              I have added it to our backlog to investigate.

                              Best Regards

                              Mitch
                              Drawboard Product Manager.

                            • removed annotations are not deleted in annotation list

                              If I try to remove highlight annotation by the highlight removal tool, the annotation is hide in the text but is not deleted in the annotation list. That is really annoying because I want to import my annotations in a mind mapping tool, but not my old annotations I have already deleted some days ago. Why Drawboard is saving my deleted annotations in the background? This makes a really great PDF tool pretty useless to me. Only if I use the option "delete all annotations", the annotation list will be deleted.

                              I hope you can help me, because I really…

                              3 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • I cannot use wacom intuos' pen scroll feature

                                  I'm using wacom intuos 4100 model
                                  anyway I cannot use pen feature on drawboard
                                  I set pen button as a scroll at wacom program, but it doesn't work only on drawboard.
                                  please give me an advice

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • I can print duplex with Acrobat Reader, but not with Drawboard; can select duplex but only manual.

                                    I can ask for duplex, and one of the offered choices is "long side, automatic," but trying to select that only yields "long side manual."

                                    2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • COMMENT BOX: no scroll

                                      If I take notes with comment box there is no scroll. I mean if I write a lot I cannot see what I am typing because there is no scroll bar and the text is written below the visible section of the comment box. How can I enable scroll again?

                                      2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • How to transfer preinstalled Drawboard pdf license on returned Surface Pro 4 to the replacement device (Surface Pro) from Microsoft?

                                        I purchased Surface Pro 4 in late 2016 that came with preinstalled Drawboard PDF license. The Surface Pro 4 had started problems with shaking screen, and I returned the device to Microsoft. Then, Microsoft sent me a replacement device (Surface Pro) which did not come with preinstalled Drawboard pdf license. So, now I lost the use of Drawboard pdf. How can I get back the license or access to the use of the app? Please advise.

                                        1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I cannot update it - Microsoft Store can't find an update and Microsoft Store Support says they have no info as it is not their software

                                          I currently have Drawboard pdf version 5.8.30.0 installed on my Microsoft Surface. This version has several bugs (e.g. Ctrl+C doesn't work to copy text). I know from this forum that these bugs have been resolved in later versions and I therefore want to update my software.
                                          Obviously I did what you describe here https://drawboard.uservoice.com/knowledgebase/articles/365984-how-do-i-update-my-version-of-drawboard-pdf but Microsoft store doesn't find any update for Drawboard pdf (I tried several times on different days).

                                          Today I called Microsoft Store Support and the Lady told me she can't help me at all because she doesn't even see whether there is an update as Drawboard…

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          Feedback and Knowledge Base