Bugs

We take the stability of our software very seriously. Please first search for your issue to add support. Then, if it doesn’t exist yet, add the issue you have encountered including a step-by-step walkthrough on how to reproduce it so that we can fix it as soon as possible.

INFO we need information from you to proceed with this issue
BUG we have identified this issue as a bug
QA the issue is being verified by our QA team
STARTED we have started to fix your issue
COMPLETED we have completed your issue
DECLINED sorry, we are unable to fix your issue

What new problems have you found with Drawboard ?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. APPLICATION LAUNCH: Drawboard fails to open

    Ever since I upgraded my windows to 10, still it was fine for months.
    I've been using drawboard on windows10 for more than enough to say there were no problems at all.
    Then, all of sudden, since last week-ish it won't open!
    I see the drawboard logo, and thats it.

    92 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      160 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hello all,

      This issue (where the app will not launch) has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

      If you are, please write in again and be as descriptive as you can with what is happening and send any sample PDFs in that you think could be the cause.

      Regards, Alistair
      Drawboard CEO

    • RENDERING: Edited page get white

      Every time I use the surface pen on surface pro 3 to write on any pdf on drawboard and save it, on the next time I open the pdf the page edited is gone, it gets totally white. My annotations disappear and also the original content. If I open the pdf in other pdf reader, the annotations and the text are there, but not in drawboard pdf. I'm using the version 4.4.0. On previous versions it didn't happen.

      38 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        20 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
      • Drawboard Broken by Windows 10 Anniversary Update

        Installed the Windows 10 Anniversary Update today and Drawboard will not open. When opening, the Drawboard hexagon spins, but no app or PDF loads.

        I have restarted and reinstalled with no success.

        33 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          21 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

          UPDATE 2:

          Hi everyone,

          For those seeing a countdown from ‘14 days remaining’ on the Windows Store, this is only referring to the number of days left in our 50% off Back-to-School sale. It does not refer to your trial state.

          If you are in doubt, please go to Drawboard PDF > App Settings > About, to see whether you are running a Full Version or a trial.

          Thanks!
          Nathan


          UPDATE 1:

          For everyone that is seeing a 14 day trial message – please comment as to whether this is being seen in the Windows Store, or within Drawboard PDF > App Settings > About.

          Please also include your Device Model and OS Build number.

          Please also note the information in this article about getting back preinstalled versions of the application after they are uninstalled:

          https://drawboard.uservoice.com/knowledgebase/articles/934869

          Thanks!
          Nathan


          Hi everyone,

          Thank you for your votes and comments.

          Please have a…

        • CRASH: app crashes

          I open the app, then scroll the pdf for a few pages, then suddenly it does not respond and after a few seconds it closes, with no errors appearing, I open the app again and does the same thing in the same pdf.
          If I open another pdf it works fine, but every time I want to read that pdf the app crashes.

          I am including the pdf, if you go to page 79-85 its where usually it crashes when you scroll the pages around.(the document is in Spanish but it should not be a problem any how)

          32 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            17 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
          • DOCUMENT: Remembering last opened page fails

            Remembering last opened pages fails from time to time. I'm not sure if this has anything to do with the fact, that all my pdf files are in onedrive folders, so I can sync materials for college between Surface Pro and my home pc. Remembering last viewed position works well, if I experimentally open a file, go to certain page, close it, and open it again. But if I reopen a file a week later or something, it almost never remembers where I've left it.

            28 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              We have managed to reproduce this in our latest version. It happens after all changes were synced between devices and next time app is restarted, the first page will always be displayed, instead of the last viewed one.

              This is now with our maintenance team.

              Kindest Regards,
              Roxana

            • DOCUMENT: PDF-Size keeps increasing even after erasing annotations

              The PDF file size keeps going up after editing. This makes sense if I keep adding handwritten annotations onto the files. But I have tried erasing everything I wrote and the size didn't drop at all, instead, it keeps growing with every erasing I make as well. Imagine I keep making changes to this one pdf file, it's going to grow from 100kb to who knows maybe 1 GB.

              27 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
              • ANNOTATION: cursor under the pen with any tool selected (version 5.0.6.0)

                with version 5.0.x.0 when I use the pen to annotate I always see a cursor.
                Really annoyng behaviour because cover the words i want to underline or cover the area of paper where I want to write.

                Please fix this issue. It's really annoyng.

                Surface Pro 3 i5 4GB Ram

                25 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                • WORKSPACE: Page numbering in Drawboard is incorrect.

                  Page numbers in Drawboard are incorrect for some documents. For example, in this particular document, Drawboard starts with 1, adobe starts with i.

                  19 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    12 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Highlight and underlining to much in version 5.0.40.0

                    When highlighting or underlining with version 5.0.40.0 in some columns or paragraphs it wants to highlight or underline from the beginning of the column or paragraph or from the end not just the word or area I'm marking. I've noticed this only since 5.0.40.0 and it does not happen with all paragraphs or columns seems sporadic but prevalent.

                    18 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • fill text

                      My text will not appear, (via printing or opening using a different app). This occurs when filling out text fields. I am running 5.0.19 . I frequently fill out applications and submit for work and other people do not see my typed text when they open the file.

                      17 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        11 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • TEXT REVIEW: Problem with underline and highlight PDF's in Arabic

                        I have a problem to underline and highlight PDF's in Arabic. Frequently , the highlighted line is not continuous, jumps and highlights many lines near to the marked text.

                        In the attachment, the blue line shows what is underlined, and red what actually did

                        16 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          bug  ·  13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Highlighting, Selecting, Underlinining

                          With some pdfs I've problem using highlight/select/underline tools, I don't know why but the selector doesn't follow the pen but it select some part of the text or all the text.
                          I've recorded a video to better explain. But I wasn't able to upload it. I've attached the file, so you can check the problem.

                          15 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • SIGNATURE: Signature wont save in document

                            Created and inserted a new signature into a document. I "saved and closed" the document. I reopened and the signature is missing.

                            14 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                              [UPDATE]

                              Hello everyone,

                              We are continuing to look into this. However, we will need a sample PDF from one of you to see what is happening.

                              If one or more of you have a PDF that has this problem it would be fantastic to receive it.

                              Thanks, Alistair

                              [OLD]

                              Hello,

                              We are looking into this issue. We have made a number of improvements to the app over the last month and we’re up to v5.0.15.0. Can everyone please pull this update down and test the signatures for these issues again? If you are still experiencing these issues it would be great to get as much information about what is happening so we can investigate further.

                              Apologies for the inconveniences caused, and for helping us with information to correct this issue.

                              Thanks, Alistair

                            • Memory usage up to 1,2GB with a single pdf

                              I'm using version 5.0.130.0 with a Surface Pro 4, i7, 16GB Ram.

                              I'm using pdf of 250 scanned pages (this might be the problem but I'd like to confirm if it's normal anyway) and with this single pdf open I'm reaching up to 1200MB or RAM usage. Although it's not a common text pdf, 1.2GB seems quite a lot anyway.

                              13 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • page goes completely blank frequently when erasing or zooming

                                frequently when I erase or change zoom level the page will go completely blank, all annotations and original content gone. if I scroll down everything else goes blank too. I can restart the program to resolve problem. sometimes I can keep writing on the blank screen and then zoom out and everything will come back. this problem seems to get worse over time. if I restart the pc it might work for awhile, after some time (10-30 minutes maybe) it becomes useless.

                                12 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • FORM: PDF won't flatten

                                  After making annotation and filling in the PDF form. I flatten the file. Nothing happens. I have flatten form fields checked. File does not flatten.

                                  11 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    7 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    Yes, we are aware that flattening form fields does not work with setting
                                    Settings → Annotation → Flatten Form Fields ON.
                                    This appears to be fixed by our maintenance team in our internal versions and will be available in next release.

                                    Other variations of the issue: 1) app might crash instantly upon attempting to open a fillable PDF doc (this is pending fix) and 2) app might crash upon attempting to flatten a fillable PDF doc (this is still not clear under which circumstances does it happen)

                                    Thanks,
                                    Roxy

                                  • Pen writing slow

                                    With the newest Version (.150) it's almost impossible to write because the pen stroke is about 1-2 seconds behind the real pen. (Surface 3)

                                    11 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • FORMS: Annotations hidden by form fields

                                      Since march 28, 2016, when I open documents created earlier which have form fields, annotations appear in a layer "under" the form fields and cannot be seen. This holds whether they are old or newly created annotations.

                                      10 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Annotations are not flat after flattening

                                        Annotations do not appear to be flattening permanently. I have Version 5.0.150.0. I marked up some documents and flattened the annotations. Save & Close. When I sent the mark-ups to my assistant, she was able to select and delete them in Acrobat. I can't send out mark-ups to clients if they are not flat.

                                        Doesn't flatten mean non-selectable and non-editable?

                                        9 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Flattening Issues

                                          Our users are having to flatten their documents several times before the modification they make are applied. Is there a fix for this?

                                          9 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 19 20
                                          • Don't see your idea?

                                          Feedback and Knowledge Base