Bugs

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  1. 74 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    This issue is actively being investigated again as it keeps coming up. We believed that it had been resolved but there seems to be contiuing problems.

    For those affected, are you able to do the following for me and send it to support@drawboard.com

    1. Can you send a version of the document that has the password and a version that does not
    2. Can you tell me what version of Windows you are running
    3. Can you tell me what version of the app you are running
    4. Can you please give any insight in to what actions you took before the password protect message came up.

    We are working on this as a high priority so your information would be greatly appreciated.

    We apologise for the issues this is causing, and we are hoping to have a resoluition soon.

    Best Regards

    Mitch
    Drawboard PDF Product Manager

  2. Bookmarks go to wrong page

    Clicking on a bookmark takes me to a page that's one page after the location of the bookmark. This only happens when "Continuous mode" is ON. When continuous mode is off, bookmarks direct to the correct location. It's basically the opposite of this previous bug:

    https://drawboard.uservoice.com/forums/259661-bugs/suggestions/11003460-bookmarks-bookmark-goes-to-wrong-page

    This happens with every PDF file I've tried. See attached for an example.

    62 votes
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    33 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stuck on loading...

    I have seen many posts saying Drawboard is stuck on loading page and advice is to reload app or call support.

    My issue is that it gets stuck on loading page ONLY if I am on the internet/wifi. As soon as I disconnect then the app loads. It just started doing this yesterday. Nothing has changed, no updates to anything including my browser, my Surface Pro 6, Windows 10. One minute it was fine and now this. Its not awful to get around, but it is terribly inconvenient.

    60 votes
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    33 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. Low Resolution after zooming or moving PDF

    While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution.

    The more "zoomed in" I am, the worse it gets.

    While yes, there are many lines, the PDFs are NOT big at all (300kb to 450kb)

    My Specs:

    -Microsoft Book Surface Pro 2
    -Drawboard 5.2.40.0 Full Version

    At first I thought it was because I was working with somewhat larger files (3-4MB) But with plans being only 300kB and Acrobat…

    42 votes
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    16 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  5. LAUNCH: White or Black screen

    I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

    35 votes
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    under review  ·  28 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. Microsoft Pen writing now lags sometimes (was perfect before!)

    Drawboard Pdf with my Microsoft pen on my Surface Pro 4 used to work perfectly. Now in the past month (since an upgrade?), there are times when the writing lags behind the pen, it freezes out for a second or two which is frustrating when taking notes at speed. This never used to happen, not once.

    21 votes
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    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    Thanks for the feedback about the inking.

    We recently made a change to our inking which looks to utilise some different technology. We understand that it has had a negative impact for some users, so we are releasing an update next week, which will allow users to choose which implementation they would prefer, this will be a toggle in the settings.

    I am really sorry to hear that you have all had a less than positive experience here, but we hope the change next week will resolve this for you

    Please feel free to write to me at support@drawboard.com if you would like to discuss this further.

    Cheers

    Mitch
    Drawboard PDF Product Manager

  7. 16 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Inordinate battery use

    Drawboard uses a ridiculous amount of battery, particularly when marking up documents. Today, reading and annotating a single PDF over 1 hr 40 min was enough to chew through 54% of my (brand new) Surface Pro's battery. I distinctly remember that this wasn't the case way back when; I've noticed it for a while now but assumed it was my old Surface battery getting old. Since I'm suffering exactly the same on a new one, this obviously in the case!

    I know there are other complaints about this too, which seem to have been brushed off by the devs, but…

    16 votes
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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. text selection wrong line

    I am using Surface Pro 6, Drawboard version 5.8.210.0 on Windows 10 Desktop. The text selection tool is not working properly. For selection using both the stylus and the keyboard, Drawboard always selects one line above the cursor rather than the line of the cursor. As a result, I am almost unable to select any short phrases less than one line.

    14 votes
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    10 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. Random Straight line

    I am using with Lenovo Active Pen 2. no matter what tool I am using, every now and then the program seems to freeze an then a straight line from a random area of the screen appears to where i am trying to write or draw. Any ideas what could be causing this?

    11 votes
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    6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  11. why not do option to setting saving auto for example in one drive

    I apply to make auto save in own file.Because its difficult to every time press save button.

    11 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Surface Dial function is reset to default every time you select a new tool.

    I only want my surface dial to scroll through Drawboard. Instead, whenever I select a new tool (switching from Pen to Highlight, etc.), the function of the surface dial is reset to something context dependent (e.g. thickness for Pen, and opacity for Highlight).

    This means I have to long-press the dial, rotate to "scroll", and click the dial again just to return it to my function. As I switch tools often, this makes the surface dial practically useless for me in Drawboard. If I could disable the context-dependent feature of the Dial--which should be a simple fix, as a setting--it…

    10 votes
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    6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. occasionally when using the keyboard to go to the next page or the previous page the program jumps ahead more than one page.

    occasionally when using the keyboard to go to the next page or the previous page the program jumps ahead more than one page.

    9 votes
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    11 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. My new bug is an old bug - drawboard spontaneously just disappears/closes/crashes

    Drawboard works just fine but when I come back to continue working on a document, it has simply gone. Restarting the app everything is fine. But why does it crash? Is there a log file somewhere that I should look for?

    8 votes
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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. The order of the bookmarks changes

    Every time I create new bookmarks, the order I haven arranged them in changes. For example, it usually happens that the one supposed to be at the bottom moves to the top. Tired of this...

    8 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Crash Issues

    App constantly crashing, was a great app I use everyday but if there is no answers I will be seeking an alternate app. Whatever updates were done last time has ruined what was an asset to my business, very disappointing.
    We have checked for updates, and trialed various solutions but crashed over multiple machines and users

    7 votes
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    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. Drawboard PDF pen is extremely laggy compared to other pdf annotion apps.

    On the Surface Book 2 i7 w/ GPU with the latest surface pen, the pen lags behind making handwriting untidy and very straining for long amounts of annotating.

    Compared to other document and PDF annotation apps such as Adobe acrobat, OneNote, Word etc. , lag is not present making writing alot easier and less straining.

    6 votes
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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. Printing issue

    I am running Drawboard 5.4.0 in Windows 10 on a Surface Book. For some reason, it will no longer print any documents whether or not I flatten them. I have rebooted the computer, restarted the software etc. Other programs are printing fine. When I try to print from Drawboard the document is not making it as far as the print queue.

    6 votes
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    under review  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't open PDF file

    When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)

    Also, I can't create a new PDF file too, has the same behavior, noting happens.

    I have the last version.

    6 votes
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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Eraser does not work with pen after latest update (5.21.3)

    Since the latest update my eraser does not activate when pressing the Button on my pen. However if i select the eraser manually through the tools tab, it works flawlessly.
    I'm using a Samsung Galaxy TabPro s.

    5 votes
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    7 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Everyone,

    We recently made an update to the way we do inking and we believe that this has caused the issue with the pen eraser.

    In the latest update, we have put in a toggle in the annotation settings that allows you to use our previous inking algorithm if you select that you can use the old inking.

    Can you please test this and let me know if the button works for you?

    Cheers

    Mitch
    Drawboard PDF Prdocut Manager

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