Bugs

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  1. 54 votes
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      41 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • I have to repeat shortcuts several times before they work

      Thanks for a great app overall! One annoyance that I have is that I need to repeat every shortcut several times before they work -- and it's not consistent how many. For example, if I draw something in a document and then click Ctrl+z, I often have to click 3 times for it to work. Sometimes it works right away. Other times I need to click twice. It happens with other shortcuts as well (Ctrl+F for search, Ctrl+S for save are the ones I use the most) and the inconsistency drives me nuts! If I just had to click twice…

      36 votes
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        21 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
      • LAUNCH: White or Black screen

        I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

        34 votes
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          under review  ·  26 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
        • Bookmarks go to wrong page

          Clicking on a bookmark takes me to a page that's one page after the location of the bookmark. This only happens when "Continuous mode" is ON. When continuous mode is off, bookmarks direct to the correct location. It's basically the opposite of this previous bug:

          https://drawboard.uservoice.com/forums/259661-bugs/suggestions/11003460-bookmarks-bookmark-goes-to-wrong-page

          This happens with every PDF file I've tried. See attached for an example.

          29 votes
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            19 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Low Resolution after zooming or moving PDF

            While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution.
            The more "zoomed in" I am, the worse it gets.

            While yes, there are many lines, the PDFs are NOT big at all (300kb to 450kb)

            My Specs:

            -Microsoft Book Surface Pro 2
            -Drawboard 5.2.40.0 Full Version

            At first I thought it was because I was working with somewhat larger files (3-4MB) But with plans being only 300kB and Acrobat…

            26 votes
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              10 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Incredible slow startup with poor Internet connection

              Having searched through the user posts I see this is a topic which comes up again and again, yet it still seems to be a problem.

              When I have either a good Internet connection or no Internet connection the program launches just fine. When I have a connection but it is very slow, then it takes ages. I am currently waiting for it to move from the spinning hexagon as I write. It has been like that for over 5 minutes now. I know from previous experience of trying to open a PDF and then forgetting about it that it…

              14 votes
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                6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Printing issue

                I am running Drawboard 5.4.0 in Windows 10 on a Surface Book. For some reason, it will no longer print any documents whether or not I flatten them. I have rebooted the computer, restarted the software etc. Other programs are printing fine. When I try to print from Drawboard the document is not making it as far as the print queue.

                6 votes
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                  under review  ·  4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Inordinate battery use

                  Drawboard uses a ridiculous amount of battery, particularly when marking up documents. Today, reading and annotating a single PDF over 1 hr 40 min was enough to chew through 54% of my (brand new) Surface Pro's battery. I distinctly remember that this wasn't the case way back when; I've noticed it for a while now but assumed it was my old Surface battery getting old. Since I'm suffering exactly the same on a new one, this obviously in the case!

                  I know there are other complaints about this too, which seem to have been brushed off by the devs, but…

                  6 votes
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                    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Surface Dial function is reset to default every time you select a new tool.

                    I only want my surface dial to scroll through Drawboard. Instead, whenever I select a new tool (switching from Pen to Highlight, etc.), the function of the surface dial is reset to something context dependent (e.g. thickness for Pen, and opacity for Highlight).

                    This means I have to long-press the dial, rotate to "scroll", and click the dial again just to return it to my function. As I switch tools often, this makes the surface dial practically useless for me in Drawboard. If I could disable the context-dependent feature of the Dial--which should be a simple fix, as a setting--it…

                    6 votes
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                      4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • why not do option to setting saving auto for example in one drive

                      I apply to make auto save in own file.Because its difficult to every time press save button.

                      6 votes
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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Can't open PDF file

                        When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)

                        Also, I can't create a new PDF file too, has the same behavior, noting happens.

                        I have the last version.

                        5 votes
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                          1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • 4 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • TOOL SETTINGS: Remember last used tool for Microsoft Dial.

                            Drawboard resets Microsoft Dial tool to "Thickness" every time i open application or another document (or ctr+tab). It is not ok.

                            Fix please.

                            4 votes
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                              under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • Cannot Save

                              When working on a recently opened file, the save button is grayed out. In order to be able to save a file that I'm working on, I need to close Drawboard PDF, then reopen it.

                              I'm running version 5.8.80.0

                              3 votes
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                                0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Rendering problem: Dashes are rendered incorrectly (too finely instead of coarse)

                                I have a pdf made in LaTeX that contains figures with coarsely dashed lines. Drawboard PDF is the only PDF renderer I could find that renders them dashed very finely (very short dashes), the lines look almost solid from a distance.

                                The lines also render a bit differently based on the distance/zoom level.

                                You should look into this.

                                I have attached screenshots and an example page.

                                3 votes
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                                  3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  Thank you for reporting this.

                                  I have verified that this is the case. Does this happen on all documents with dashed lines? Or just this specific one.

                                  I have added it to our backlog to investigate.

                                  Best Regards

                                  Mitch
                                  Drawboard Product Manager.

                                • removed annotations are not deleted in annotation list

                                  If I try to remove highlight annotation by the highlight removal tool, the annotation is hide in the text but is not deleted in the annotation list. That is really annoying because I want to import my annotations in a mind mapping tool, but not my old annotations I have already deleted some days ago. Why Drawboard is saving my deleted annotations in the background? This makes a really great PDF tool pretty useless to me. Only if I use the option "delete all annotations", the annotation list will be deleted.

                                  I hope you can help me, because I really…

                                  3 votes
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                                    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • FEB 2019 - The program stays on the launch screen indefinitely

                                    I have been using drawboard PDF for years without any issues. Suddenly, today the program will not open. It stays on the "loading application" screen indefinitely. I have already tried restarting my computer and even ran a disk clean up, but nothing helps. I left it for an hour while doing something else and it never loaded.

                                    I went on the Microsoft Store to check for updates, but it says my app is already up to date. Please help!

                                    2 votes
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                                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • I cannot use wacom intuos' pen scroll feature

                                      I'm using wacom intuos 4100 model
                                      anyway I cannot use pen feature on drawboard
                                      I set pen button as a scroll at wacom program, but it doesn't work only on drawboard.
                                      please give me an advice

                                      2 votes
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                                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                      • I can print duplex with Acrobat Reader, but not with Drawboard; can select duplex but only manual.

                                        I can ask for duplex, and one of the offered choices is "long side, automatic," but trying to select that only yields "long side manual."

                                        2 votes
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                                          0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • COMMENT BOX: no scroll

                                          If I take notes with comment box there is no scroll. I mean if I write a lot I cannot see what I am typing because there is no scroll bar and the text is written below the visible section of the comment box. How can I enable scroll again?

                                          2 votes
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                                            under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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