Bugs

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What new problems have you found with Drawboard ?

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  1. 45 votes
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      38 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • LAUNCH: White or Black screen

      I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

      29 votes
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        under review  ·  23 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
      • shortcut keys often don't register on first try

        Often, Drawboard doesn't capture/recognize shortcut keys on first try and I have to press them repeatedly for them to register (mostly Ctrl-Z and Ctrl-F). I'm on 5.0.40 but this has been an issue for forever, just never wrote about it.

        22 votes
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          13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
        • PDF doesn't render until I zoom

          Yesterday I started experiencing an issue where when I open two or more PDFs, when I switch from one to the other, they don't show up until I zoom in or out a little bit. I've restarted, completely closed out of drawboard and restarted, and even tried updating drawboard, and nothing changed. this only happens with certain PDFs, but they're PDFs that worked fine before and work in other programs.

          another simultaneous and likely related issue has come up, where the scaling of the PDF will change when I switch to another PDF. I'll set it to scale to page…

          16 votes
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            under review  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Problems occur when creating bookmarks

            When I create new table of content by making bookmarks, the order of the bookmark would change if I close the pdf and reopen it.
            you can view this bug from the attached picture.

            i originally create the table of content start from 2.0.
            but after reopening the pdf, the 2.0 go way down to the bottom.

            8 votes
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              8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

              Hello everyone,

              Within this there is two different requests.
              The first one about the bookmarks going to to the wrong page is something we are working on a fix for. In the meantime the workaround for it is to view the document in a non-continuous mode. Will will release a permanent fix shortly.

              The second issue related to documents re-ordering is something we are investigating, and we suspect it may be due to the way in which the bookmarks nest and order themselves, and it is potentially expected behaviour. However we are looking in to this further.

              With the second issue, is it possible for you to send a video of your workflow in creating these bookmarks? You can send that to support@drawboard.uservoice.com

            • Bookmarks go to wrong page

              Clicking on a bookmark takes me to a page that's one page after the location of the bookmark. This only happens when "Continuous mode" is ON. When continuous mode is off, bookmarks direct to the correct location. It's basically the opposite of this previous bug:

              https://drawboard.uservoice.com/forums/259661-bugs/suggestions/11003460-bookmarks-bookmark-goes-to-wrong-page

              This happens with every PDF file I've tried. See attached for an example.

              6 votes
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                2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                Hello Mark,

                As I stated in my email, we have been able to replicate it on the second document and we will investigate this!

                Thank you again for your help and patience.

                Kind Regards
                Mitch
                Drawboard product Specialist

              • Low Resolution after zooming or moving PDF

                While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution.
                The more "zoomed in" I am, the worse it gets.

                While yes, there are many lines, the PDFs are NOT big at all (300kb to 450kb)

                My Specs:

                -Microsoft Book Surface Pro 2
                -Drawboard 5.2.40.0 Full Version

                At first I thought it was because I was working with somewhat larger files (3-4MB) But with plans being only 300kB and Acrobat…

                6 votes
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                  3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                  Hello,

                  Thank you for bringing this to our attention this.

                  Is this the only document where this issue is happening?
                  I couldn’t replicate it on any other document.

                  If there is another document , could you please send that to us at support@drawboard.uservoice.com

                  Kind Regards
                  Mitch
                  Drawboard Product Specialist

                • FAVORITES: Setup on new Device to drawboard, I lose my curent custom tool bar settings and have to re-setup

                  Each time I start using a new Device and load Drawboard for the first time it loads standard 2 item in favourite bar. This overwrites my setting on other device that I've setup. V5.1.50

                  4 votes
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                    under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • Inordinate battery use

                    Drawboard uses a ridiculous amount of battery, particularly when marking up documents. Today, reading and annotating a single PDF over 1 hr 40 min was enough to chew through 54% of my (brand new) Surface Pro's battery. I distinctly remember that this wasn't the case way back when; I've noticed it for a while now but assumed it was my old Surface battery getting old. Since I'm suffering exactly the same on a new one, this obviously in the case!

                    I know there are other complaints about this too, which seem to have been brushed off by the devs, but…

                    3 votes
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                      2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Stuck on loading application

                      I am on Windows Version 1803 (Build 17677.1000) (Insider Preview) and i am stuck on the Loading Application screen.

                      Is there any fix for this?

                      3 votes
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                        0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Force closes after 1803 windows update.

                        Cannot open any pdf, or even just open app. closes immediately after starting up. Began right after completing large windows 10 (build 1803) update.

                        3 votes
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                          3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Can't open PDF file

                          When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)

                          Also, I can't create a new PDF file too, has the same behavior, noting happens.

                          I have the last version.

                          3 votes
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                            0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello David,

                            Sorry to hear you are having problems with this.

                            Is Drawboard PDF the default program for that PDF, that you are trying to open?

                            Also when you say you cannot create a new PDF, what is your workflow? Please write to us at support@drawboard.uservoice.com and we can look to help you out.

                            Kind Regards
                            Mitch
                            Drawboard Product Specialist

                          • HIGHLIGHTER: Fail to underline formulas properly

                            It happens with many LaTeX produced math documents I read every day. For example, try underlining the first formula in the attached document, it will underline half a page. Underlining other formulas will also cause similar problems like actually underlining each character above and below fractions, which are not what people want.

                            Now I use the line tool as a substitute, but every time I finish drawing it, there appears a selection square, and I have to deselect it to draw the second line (otherwise I will drag the selection instead of drawing a new line). I wish to disable…

                            3 votes
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                              under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                            • KEYBOARD: Esc

                              With the escape key one used to be able to un-select a draw line, textbox etc. Now the esc key doen't work. It doesn't un-select a drawn figure and it deletes the textbox with text in it.

                              3 votes
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                                under review  ·  1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • 2 votes
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                                  0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello David,

                                  This is a bug we found recently, and we are actively working on resolving it at present.

                                  Thank you for alerting it to us!

                                  Best Regards,

                                  Mitch
                                  Drawboard Product Specialist

                                • 2 votes
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                                    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • After RS4 (1803) update, Drawboard can't recognize Korean language

                                    Surface Pro 4
                                    Windows 10 RS4 (1803)
                                    Drawboard (5.2.80.0)
                                    OCR PDF

                                    After RS4 Update, Drawboard can't recognize Korean language.

                                    So I can't use Highlight, Strikeout, Underline function on Korean language.

                                    1. 가나다 (abc)

                                    In this case, [1.] and [(abc)] texts are highlightable.
                                    But I can't highlight [가나다]

                                    OCR PDF doesn't have a problem

                                    1. I could highlight Korean language before RS4 and drawboard update.

                                    2. When I open OCR PDF on Microsoft EDGE, I can select Korean language.

                                    2 votes
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                                      0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hello,

                                      Sorry you are having this issue.

                                      If a document has not been OCRd you will not be able to perform text review (highlight, strikethrough etc). However I do not believe that that is the issue.

                                      If you can please send me a copy of the document, we will be able to better investigate it.

                                      Please send it to support@drawboard.com.

                                      Best Regards
                                      Mitch
                                      Drawboard Product Specialist

                                    • Can't create Blank Document

                                      I can't create a blank document. This worked before. Now I only get a blank grey menue.

                                      2 votes
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                                        1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Surface Dial function is reset to default every time you select a new tool.

                                        I only want my surface dial to scroll through Drawboard. Instead, whenever I select a new tool (switching from Pen to Highlight, etc.), the function of the surface dial is reset to something context dependent (e.g. thickness for Pen, and opacity for Highlight).

                                        This means I have to long-press the dial, rotate to "scroll", and click the dial again just to return it to my function. As I switch tools often, this makes the surface dial practically useless for me in Drawboard. If I could disable the context-dependent feature of the Dial--which should be a simple fix, as a setting--it…

                                        2 votes
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                                          1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • RENDERING: Image obscured by 'bar graph'?

                                          Sometimes when I download lectures for university, some of the images seem to be obscured or overlaid by a picture of a simple bargraph. It's really annoying and I know it is Drawboard doing it because the bargraph isn't there when opened using Adobe. As you can see in the attached file, the bargraph is covering an image behind it. Thank you.

                                          2 votes
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                                            under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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