Bugs

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  1. APPLICATION LAUNCH: Drawboard fails to open

    Ever since I upgraded my windows to 10, still it was fine for months.
    I've been using drawboard on windows10 for more than enough to say there were no problems at all.
    Then, all of sudden, since last week-ish it won't open!
    I see the drawboard logo, and thats it.

    107 votes
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      205 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hello all,

      This issue (where the app will not launch) has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

      If you are, please write in again and be as descriptive as you can with what is happening and send any sample PDFs in that you think could be the cause.

      Regards, Alistair
      Drawboard CEO

    • NOTE INSERT: I cannot save notes or edit texts...

      I've just downloaded drawboard, excited that finally i've got something that has all the useful featuers I need for viewing textbooks in pdf.
      But I was very disappointed to find that the 'insert note' function does not work properly.

      Here's the problem:

      The notes won't be saved. Whenever I type the notes and save them, there appears a little icon the page. But when I click it, I can't find anything I've written. Plus, I can't move the icon around; it's just fixed there.

      ALSO, there's another problem with inserting texts. There are no options for editing texts once they've…

      36 votes
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        44 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Hello all,

        This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

        If you are, please write in again and be as descriptive as you can with what is happening.

        Regards, Alistair
        Drawboard CEO

      • CURSOR: cursor under the pen with any tool selected (version 5.0.6.0)

        with version 5.0.x.0 when I use the pen to annotate I always see a cursor.
        Really annoyng behaviour because cover the words i want to underline or cover the area of paper where I want to write.

        Please fix this issue. It's really annoyng.

        Surface Pro 3 i5 4GB Ram

        27 votes
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          17 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hello all,

          This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

          If you are, please write in again and be as descriptive as you can with what is happening.

          Regards, Alistair
          Drawboard CEO

        • PAGE INSERT: Orientation

          inserting a landscape page does not insert a landscape page

          If I select "landscape" when I try to insert a page, the page that's inserted is not landscape. See attached.

          22 votes
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            18 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

            Hello all,

            This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

            If you are, please write in again and be as descriptive as you can with what is happening.

            Regards, Alistair
            Drawboard CEO

          • LAUNCH: White or Black screen

            I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

            21 votes
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              under review  ·  18 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
            • Disable Text Selection Not Working

              This is driving me crazy! I have both "Select text with any tool" and "Select annotations with any tool" DISABLED, however when I am writing, my palm is CONSTANTLY selecting text!

              Is this a bug, or is there some other hidden option? I would LOVE to have an option to NEVER select text or annotations without using the selection tool.

              I have version 5.0.50.0

              18 votes
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                8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                Hello all,

                This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

                If you are, please write in again and be as descriptive as you can with what is happening.

                Regards, Alistair
                Drawboard CEO

              • CORRUPTION: Corrupted File - 11th of September 2016

                Occurred twice in v.5.0.120.0 and once again since I updated for v.5.0.130.0

                The application didn't crash, it's only the pdf became corrupted after using it with Drawboard PDF during the 9th and 10th of September.

                I try to open and use a "non-corrupted" pdf file (that I already used with Drawboard for my notes in the past)
                and after using it with Drawboard PDF v.5.0.130.0 and save it, the pdf became corrupted.

                11th Sep, 2016.
                Device used was Surface Book with the preinstall version of Drawboard PDF.

                Device is 8.00 GB ram, Intel i5-6300 CPU @ 2.40GHz, 250GB storage,
                Windows…

                18 votes
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                  under review  ·  15 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                • Memory usage up to 1,2GB with a single pdf

                  I'm using version 5.0.130.0 with a Surface Pro 4, i7, 16GB Ram.

                  I'm using pdf of 250 scanned pages (this might be the problem but I'd like to confirm if it's normal anyway) and with this single pdf open I'm reaching up to 1200MB or RAM usage. Although it's not a common text pdf, 1.2GB seems quite a lot anyway.

                  16 votes
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                    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                  • TEXT REVIEW: Problem with underline and highlight PDF's in Arabic

                    I have a problem to underline and highlight PDF's in Arabic. Frequently , the highlighted line is not continuous, jumps and highlights many lines near to the marked text.

                    In the attachment, the blue line shows what is underlined, and red what actually did

                    16 votes
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                      13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi all,

                      We have made a number of significant improvements to the way we recognize text, and seem to work well on the documents we have.

                      There are some documents that are not constructed correctly and so we cannot serve these properly (nor other PDF readers).

                      I will mark this as completed, as I believe our team has adequately addressed this.

                      Regards, Alistair
                      Drawboard CEO

                    • PAGE INSERT: Default Page Style not saved

                      Vs. 5.1.0.0
                      When inserting a new page the default Background color is "dark grey". When I choose "White" a few minutes later when inserting a new page again "dark grey" is set as default.

                      15 votes
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                        9 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello all,

                        This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

                        If you are, please write in again and be as descriptive as you can with what is happening.

                        Regards, Alistair
                        Drawboard CEO

                      • ERASE:

                        My eraser doesn't work since yesterday and I re-installed, but it still fails to erase things when I use my surface pen's eraser. The only way I can erase my annotations is to open the main menu and choose "Clear Annotations". My version is 5.0.200.0

                        14 votes
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                          11 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                          Hello all,

                          This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

                          If you are, please write in again and be as descriptive as you can with what is happening.

                          Regards, Alistair
                          Drawboard CEO

                        • FILE OPEN: Can't open JPEG

                          I can no longer open jpeg files? It was fine one day, the next I received the following pop up and there is no getting around it. Please help.

                          "Drawboard cannot open your file :( Drawboard cannot access the selected file"

                          PDF's are fine, but this isn't ideal.

                          13 votes
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                            under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • CRASH: On input

                            App will not let me annotate. Especially when trying to erase, Drawboard freezes and crashes. A similar thing happens when trying to save my pdfs. I cannot even use it as of now.

                            11 votes
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                              under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • RENDERING : Aliased

                              Words becoming fuzzy after sliding pdf pages

                              On the latest version 5.0.70.0, everytime the pdf page slide back after I slided it a little, the words appear to be somewhat fuzzier.

                              It's not obvious, but the words are not as sharp and clear as they supposed to be. And I can make them sharp again only by selecting any texts.

                              I'm using a surface pro 4. Find attached screenshots please. If you cannot identify the issue, zoom in the screenshots.

                              10 votes
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                                under review  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • PINNING: Update erased pinned folders & pinning no longer works

                                My pinned folders (the ones you see when you hit the '+' in the documents tab) were all deleted by one of the most recent updates. I'm not sure which one, but I'm now on V 5.0.100.0.

                                Also, it's no longer possible to pin a folder; if I click the "Select a folder" button, click on a folder in the file browser that pops up, and then click on the "select folder" inside of that file browser, then the browser disappears and no folders are pinned.

                                9 votes
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                                  under review  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • SETTINGS: Ink

                                  Pen opacity not correctly saved

                                  There is a problem when using the pen tool to for example higlight text. When the pen tool is used with positive opacity for example 40%. Then in drawboard seems to be everything fine. Now when you open the same document in Adobe Reader the higlight appears with the opacity of 40%. So everything seems fine on the first glance. But i you right click the annoation in Adobe Reader and look at the properties it will tell you that the opacity is 0%. Very strangely thus is that the note appears with opacity but…

                                  9 votes
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                                    12 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hello all,

                                    This issue has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

                                    If you are, please write in again and be as descriptive as you can with what is happening.

                                    Regards, Alistair
                                    Drawboard CEO

                                  • FORMS: Filling Out Editable PDF Documents Forms - Fields Will Not Save

                                    When typing in the form fields for editable PDF's, and then saving the PDF to the computer - none of the fields that I typed in show up/save, leaving the fields blank. This is extremely frustrating, being that this was one of the reasons I purchased a surface was to have the Drawboard feature, that I thought would act similar to that of Adobe. Mac also allows you to open PDF's, enter content into the form fields, and then save the PDF. This should be a very basic feature that is easy to use. Please let me know ASAP if…

                                    9 votes
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                                      under review  ·  13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • HIGHLIGHT: Inaccurate

                                      This bug persists in ver. 5.0.60.0 "when i highlight certain text , the text surrounding it (which was not selected)also gets highlighted"

                                      9 votes
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                                        under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PROTRACTOR: Protractor

                                        Protractor doesn't adjust measurement units after calibration.

                                        7 votes
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                                          under review  ·  4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                        • KEYS: Ctrl + C works randomly

                                          When I select text, the function Ctrl + C works randomly. I often have to use the "copy" button that appears after selecting the text, as more times than not, the Ctrl + C doesn't work

                                          7 votes
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                                            under review  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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