Bugs

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  1. 63 votes
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    42 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bookmarks go to wrong page

    Clicking on a bookmark takes me to a page that's one page after the location of the bookmark. This only happens when "Continuous mode" is ON. When continuous mode is off, bookmarks direct to the correct location. It's basically the opposite of this previous bug:

    https://drawboard.uservoice.com/forums/259661-bugs/suggestions/11003460-bookmarks-bookmark-goes-to-wrong-page

    This happens with every PDF file I've tried. See attached for an example.

    43 votes
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    23 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. I have to repeat shortcuts several times before they work

    Thanks for a great app overall! One annoyance that I have is that I need to repeat every shortcut several times before they work -- and it's not consistent how many. For example, if I draw something in a document and then click Ctrl+z, I often have to click 3 times for it to work. Sometimes it works right away. Other times I need to click twice. It happens with other shortcuts as well (Ctrl+F for search, Ctrl+S for save are the ones I use the most) and the inconsistency drives me nuts! If I just had to click twice…

    41 votes
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    25 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. LAUNCH: White or Black screen

    I'm getting a black or white screen on a fresh install on a desktop non Surface PC after clicking "skip walk through". Display is at 125%, changing that has no effect. Resolution is 3840x2160, which I believe is standard for 4K. Does this app support 4K? Have tried uninstalling several times.

    34 votes
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    under review  ·  26 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  5. Low Resolution after zooming or moving PDF

    While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution.
    The more "zoomed in" I am, the worse it gets.

    While yes, there are many lines, the PDFs are NOT big at all (300kb to 450kb)

    My Specs:

    -Microsoft Book Surface Pro 2
    -Drawboard 5.2.40.0 Full Version

    At first I thought it was because I was working with somewhat larger files (3-4MB) But with plans being only 300kB and Acrobat…

    30 votes
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    11 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. Incredible slow startup with poor Internet connection

    Having searched through the user posts I see this is a topic which comes up again and again, yet it still seems to be a problem.

    When I have either a good Internet connection or no Internet connection the program launches just fine. When I have a connection but it is very slow, then it takes ages. I am currently waiting for it to move from the spinning hexagon as I write. It has been like that for over 5 minutes now. I know from previous experience of trying to open a PDF and then forgetting about it that it…

    23 votes
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    9 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  7. 10 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stop at "Initializing presentation layer" and cannot open any file

    Stop at "Initializing presentation layer" and cannot open any file.

    8 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Inordinate battery use

    Drawboard uses a ridiculous amount of battery, particularly when marking up documents. Today, reading and annotating a single PDF over 1 hr 40 min was enough to chew through 54% of my (brand new) Surface Pro's battery. I distinctly remember that this wasn't the case way back when; I've noticed it for a while now but assumed it was my old Surface battery getting old. Since I'm suffering exactly the same on a new one, this obviously in the case!

    I know there are other complaints about this too, which seem to have been brushed off by the devs, but…

    8 votes
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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. why not do option to setting saving auto for example in one drive

    I apply to make auto save in own file.Because its difficult to every time press save button.

    8 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Surface Dial function is reset to default every time you select a new tool.

    I only want my surface dial to scroll through Drawboard. Instead, whenever I select a new tool (switching from Pen to Highlight, etc.), the function of the surface dial is reset to something context dependent (e.g. thickness for Pen, and opacity for Highlight).

    This means I have to long-press the dial, rotate to "scroll", and click the dial again just to return it to my function. As I switch tools often, this makes the surface dial practically useless for me in Drawboard. If I could disable the context-dependent feature of the Dial--which should be a simple fix, as a setting--it…

    7 votes
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    5 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. Random Straight line

    I am using with Lenovo Active Pen 2. no matter what tool I am using, every now and then the program seems to freeze an then a straight line from a random area of the screen appears to where i am trying to write or draw. Any ideas what could be causing this?

    6 votes
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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. Printing issue

    I am running Drawboard 5.4.0 in Windows 10 on a Surface Book. For some reason, it will no longer print any documents whether or not I flatten them. I have rebooted the computer, restarted the software etc. Other programs are printing fine. When I try to print from Drawboard the document is not making it as far as the print queue.

    6 votes
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    under review  ·  4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't open PDF file

    When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)

    Also, I can't create a new PDF file too, has the same behavior, noting happens.

    I have the last version.

    5 votes
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    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. Long pressing left/right or page up/down key behavior

    Long pressing those keys described in the title does not provide big jump between pages (only move on page forward/backward) when the transition animations are disabled.

    4 votes
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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  16. TOOL SETTINGS: Remember last used tool for Microsoft Dial.

    Drawboard resets Microsoft Dial tool to "Thickness" every time i open application or another document (or ctr+tab). It is not ok.

    Fix please.

    4 votes
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    under review  ·  2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot Delete/Edit/Modify an UNFLATTENED image inserted into drawboard.

    I inserted an image into my pdf without flattening it. I cannot access any tools with can modify the image, from pan-select to box/lasso-select. The image became completely unresponsive as soon as I let go of the transformation tools. It won't even undo past the point at which I inserted this image. This is ridiculous.

    I have used suggestions from this link but it has not helped.

    https://drawboard.uservoice.com/forums/259661-bugs/suggestions/13327989-unable-to-move-or-resize-picture

    Image 1: the problem. An image I inserted cannot be removed by any feasible means. It cannot be undone or selected.

    Image 2: I tried using the suggestion from that thread, but…

    3 votes
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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. occasionally when using the keyboard to go to the next page or the previous page the program jumps ahead more than one page.

    occasionally when using the keyboard to go to the next page or the previous page the program jumps ahead more than one page.

    3 votes
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    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. Cannot Save

    When working on a recently opened file, the save button is grayed out. In order to be able to save a file that I'm working on, I need to close Drawboard PDF, then reopen it.

    I'm running version 5.8.80.0

    3 votes
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    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Rendering problem: Dashes are rendered incorrectly (too finely instead of coarse)

    I have a pdf made in LaTeX that contains figures with coarsely dashed lines. Drawboard PDF is the only PDF renderer I could find that renders them dashed very finely (very short dashes), the lines look almost solid from a distance.

    The lines also render a bit differently based on the distance/zoom level.

    You should look into this.

    I have attached screenshots and an example page.

    3 votes
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    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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