Bugs

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  1. APPLICATION LAUNCH: Drawboard fails to open

    Ever since I upgraded my windows to 10, still it was fine for months.
    I've been using drawboard on windows10 for more than enough to say there were no problems at all.
    Then, all of sudden, since last week-ish it won't open!
    I see the drawboard logo, and thats it.

    95 votes
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      167 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

      Hello all,

      This issue (where the app will not launch) has been open for some time now. We have updated the app a number of times in the last few months. It would be great to know if people are still experiencing problems or not.

      If you are, please write in again and be as descriptive as you can with what is happening and send any sample PDFs in that you think could be the cause.

      Regards, Alistair
      Drawboard CEO

    • DOCUMENT: PDF-Size keeps increasing even after erasing annotations

      The PDF file size keeps going up after editing. This makes sense if I keep adding handwritten annotations onto the files. But I have tried erasing everything I wrote and the size didn't drop at all, instead, it keeps growing with every erasing I make as well. Imagine I keep making changes to this one pdf file, it's going to grow from 100kb to who knows maybe 1 GB.

      32 votes
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        10 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
      • DOCUMENT: Remembering last opened page fails

        Remembering last opened pages fails from time to time. I'm not sure if this has anything to do with the fact, that all my pdf files are in onedrive folders, so I can sync materials for college between Surface Pro and my home pc. Remembering last viewed position works well, if I experimentally open a file, go to certain page, close it, and open it again. But if I reopen a file a week later or something, it almost never remembers where I've left it.

        28 votes
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          13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          We have managed to reproduce this in our latest version. It happens after all changes were synced between devices and next time app is restarted, the first page will always be displayed, instead of the last viewed one.

          This is now with our maintenance team.

          Kindest Regards,
          Roxana

        • ANNOTATION: cursor under the pen with any tool selected (version 5.0.6.0)

          with version 5.0.x.0 when I use the pen to annotate I always see a cursor.
          Really annoyng behaviour because cover the words i want to underline or cover the area of paper where I want to write.

          Please fix this issue. It's really annoyng.

          Surface Pro 3 i5 4GB Ram

          25 votes
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            14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
          • Annotations are not flat after flattening

            Annotations do not appear to be flattening permanently. I have Version 5.0.150.0. I marked up some documents and flattened the annotations. Save & Close. When I sent the mark-ups to my assistant, she was able to select and delete them in Acrobat. I can't send out mark-ups to clients if they are not flat.

            Doesn't flatten mean non-selectable and non-editable?

            23 votes
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              17 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
            • WORKSPACE: Page numbering in Drawboard is incorrect.

              Page numbers in Drawboard are incorrect for some documents. For example, in this particular document, Drawboard starts with 1, adobe starts with i.

              22 votes
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                16 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
              • Disable Text Selection Not Working

                This is driving me crazy! I have both "Select text with any tool" and "Select annotations with any tool" DISABLED, however when I am writing, my palm is CONSTANTLY selecting text!

                Is this a bug, or is there some other hidden option? I would LOVE to have an option to NEVER select text or annotations without using the selection tool.

                I have version 5.0.50.0

                17 votes
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                  bug  ·  6 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                • TEXT REVIEW: Problem with underline and highlight PDF's in Arabic

                  I have a problem to underline and highlight PDF's in Arabic. Frequently , the highlighted line is not continuous, jumps and highlights many lines near to the marked text.

                  In the attachment, the blue line shows what is underlined, and red what actually did

                  16 votes
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                    13 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi all,

                    We have made a number of significant improvements to the way we recognize text, and seem to work well on the documents we have.

                    There are some documents that are not constructed correctly and so we cannot serve these properly (nor other PDF readers).

                    I will mark this as completed, as I believe our team has adequately addressed this.

                    Regards, Alistair
                    Drawboard CEO

                  • Highlighting, Selecting, Underlinining

                    With some pdfs I've problem using highlight/select/underline tools, I don't know why but the selector doesn't follow the pen but it select some part of the text or all the text.
                    I've recorded a video to better explain. But I wasn't able to upload it. I've attached the file, so you can check the problem.

                    16 votes
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                      14 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                    • Memory usage up to 1,2GB with a single pdf

                      I'm using version 5.0.130.0 with a Surface Pro 4, i7, 16GB Ram.

                      I'm using pdf of 250 scanned pages (this might be the problem but I'd like to confirm if it's normal anyway) and with this single pdf open I'm reaching up to 1200MB or RAM usage. Although it's not a common text pdf, 1.2GB seems quite a lot anyway.

                      14 votes
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                        3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                      • Highlight dose not choose the correct area. Note label can't be moved.

                        i'm running the latest version of Drawboard. I've seen many users have reported the same issue, and you closed the issue saying it had been solved.
                        But I still have the same problem sometimes, see in the attachment figure. I just wanna choose the text from point 'A', however it starts from point 'B', it's really annoying!
                        Please pay attention to it.
                        AND another problem is that the note label can't be moved.

                        9 votes
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                          3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                        • Pen opacity not correctly saved

                          There is a problem when using the pen tool to for example higlight text. When the pen tool is used with positive opacity for example 40%. Then in drawboard seems to be everything fine. Now when you open the same document in Adobe Reader the higlight appears with the opacity of 40%. So everything seems fine on the first glance. But i you right click the annoation in Adobe Reader and look at the properties it will tell you that the opacity is 0%. Very strangely thus is that the note appears with opacity but the Adobe Reader shows the…

                          9 votes
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                            11 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                          • Drawboard makes my files unusable in any way

                            Pdf files edited with drawboard get corrupted and i can't access them anymore normally from my computer, i can't move them and i can't send them to anyone or anywhere. trying to access them by double clicking the file, as usual, does not work drawboard crashes and my whole desktop restarts, while closing most of my applications. btw i have bought the license for drawboard and i can't understand why i wont get any other form of support else than hoping that somebody will upvote my post and you will maybe after a long time address the issue!!!!

                            8 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Rotating wrong page

                              When I try to rotate a pdf page on my Surface Pro 4 (I suppose fully updated) it rotates the page fine. Then I go to the NEXT page and try to rotate it but it rotates THE SAME page as before. So I have to save and close the file for every page rotated, then re-open it and rotate the next page.

                              8 votes
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                                8 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                              • Drawboard Shows Black Screen on Windows 10 Anniversary Update

                                Windows 10 Pro x64 14393.51

                                App version 5.0.100.0

                                The welcome screen is displayed normally. After the setup, the app turns into complete black.

                                I reinstalled several times and did not solve the problem.

                                8 votes
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                                  3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                • No More JPEG :(

                                  I use Drawboard all the time and was using it today when it suddenly no longer will open JPEG files. A message pops up saying "Drawboard cannot open your file :( Drawboard cannot access the selected file". I just spent an hour on the phone with Microsoft Tech support to troubleshoot the problem and nothing solved it. As a last attempt, I uninstalled the app and downloaded the free trial. Still the app will no longer open JPEGs. It does open PDF's still. Please help. I use this app all the time and have been doing so with no issues…

                                  7 votes
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                                    4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Can't save and read notes

                                    Hi, I'm still having the same problem as prior posted. The content of notes inserted can't be opened nor read. Thanks so much for your help with this. Version 5.0.70.

                                    7 votes
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                                      0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Update erased pinned folders & pinning no longer works

                                      My pinned folders (the ones you see when you hit the '+' in the documents tab) were all deleted by one of the most recent updates. I'm not sure which one, but I'm now on V 5.0.100.0.

                                      Also, it's no longer possible to pin a folder; if I click the "Select a folder" button, click on a folder in the file browser that pops up, and then click on the "select folder" inside of that file browser, then the browser disappears and no folders are pinned.

                                      6 votes
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                                        3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Drawboard Pro

                                        Latest Drawboard 5.1.50.0 on Surface Pro 4.
                                        How do I get/unlock/purchase the pro features?

                                        6 votes
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                                          11 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hello,

                                          You can access and pay for it by tapping on any of the PRO features (e.g. Document Builder, Protractor, Templates, Measurement Tools, etc.) then following the prompts. Please let me know at which point this doesn’t work.

                                          Karin – Can you please write into our support email and describe what you are experiencing in more detail? If you have paid for it, then you should have these features available.

                                          Regards,
                                          Alistair

                                        • I cannot update the app from v5.0.200.0.0 the v5.1.00

                                          I have version 5.0.200.0 and have been checking for updates all day, had actually checked over the weekend as well, and even reinstalled the app and restarted my computer today - but I still have not received the update that is supposed to fix some of the most recent bugs

                                          6 votes
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                                            4 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
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