Can't open PDF file
When I select a PDF file from Explorer, it can't be opened, there is no action from the app, is like I don't 'click' over the pdf file (and I'm clicking...)
Also, I can't create a new PDF file too, has the same behavior, noting happens.
I have the last version.
Sorry to hear you are having problems with this.
Is Drawboard PDF the default program for that PDF, that you are trying to open?
Also when you say you cannot create a new PDF, what is your workflow? Please write to us at firstname.lastname@example.org and we can look to help you out.
Drawboard Product Specialist
I am using drawboard since months without problems. However, since about 2 weeks I can no longer open pdf files, although Drawboard is my default software for pdf files! The only way I can still use Drawboard is by dragging the pdf file into Drawboard. However, then I can't save files. Sometimes, I can't save them at all !!! Sometimes i need to specify the file location and allow overwrite, and repeat this each time I want to save the same file. Very annoying!! Makes drawboard essentially useless, I am afraid.
Erik Staley commented
Windows installed some updates today. The problem I'd described below occurred after installation of updates. After rolling back the updates, the problem remains, however.
Erik Staley commented
This happened to me starting today:
1) Click on any PDF file in Windows Explorer
2) Drawboard opens, but does not show that file. Instead, all previously opened files
I'd never had the problem before. I've been using Drawboard for about a year now.
Just downloaded the app from MS App Store.
Same problem for me.
Pin Folder doesn't work (nothing happens when selected).
Open PDF via File Explorer doesn't work (nothing happens when selected).
Please tell me how to resolve this.
Also, I do not appreciate keeping some features only available on Pro (requires monthly subscription) when I thought I paid for full version.
So far, I'm not impressed.
I am also having issues opening a specific PDF since the update. I select it, it's like nothing happens. I can open the file in other programs, i.e. Adobe Acrobat, without issue. I have tried numerous different methods, but it simply won't open in Drawboard. I saved a copy with a new name. That file opened once, but now it also will not open in Drawboard. The file is 28 mbs.