Bugs

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  1. Not a bug but I cannot find any contact information to reach out for customer support.

    First it would be nice to be able to reach out without making a post on this site. I may be mistaken but I could not find an email or phone number for customer service/ support.

    But my surface pro recently crashed and I had to do a factory reset. Drawboard was deleted and I was hoping there was some way to recover the files I had saved.

    1 vote
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  2. 希望增加白色背景的皮肤,暗黑背景让人昏昏欲睡。

    希望增加白色背景的皮肤,暗黑背景让人昏昏欲睡。

    1 vote
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  3. 1 vote
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  4. some annotated files cannot be opened again by Drawboard or even browse in Windows

    For some files which are annotated by Drawboard, they cannot be opend again by Drawboard, or even browse in Windows, if those files are moved (say cut from desktop and paste to somewhere in same PC or copy to other PC or clouds.

    Those files cannot be opened by Drawboard again and no more annotation can be made...... the files seems corrupted.

    if the files is in PC, my Win10 will "refresh" and exit the file explorer if i click on those files by mouse..... so i cannot delete the files

    if the files is in Onedrive, the PDf can…

    1 vote
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  5. 1 vote
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  6. TEST EDIT AND FONT CHANGING

    NEW UPDATE NOW UNABLE TO EDIT TEXT.

    THE EDIT BAR DOES NOT SHOW WHEN REVIEWING TEXT
    VERY IMPORTANT FEATURE!

    1 vote
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  7. 1 vote
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  8. 1 vote
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  9. False password request opening unprotected pdf

    When I try and open an unprotected pdf it asks me for the password?

    None is required to open the pdf - there is no password - so I can't open the file.

    1 vote
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  10. 1 vote
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  11. Sharing to Drawboard from another app fails

    For example, when clicking on the Share Icon in MS Edge, Drawboard starts opening and then crashes.

    1 vote
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  12. 1 vote
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  13. 1 vote
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  14. cant buy pro version... if i click on the "buy now" button nothing happens...

    cant buy pro version... if i click on the "buy now" button inside the app nothing happens...

    1 vote
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  15. No puedes iniciar el programa poque se queda en "checking licences"

    Pagué por el programa y de repente de un día para otro, sin cambiar nada en el sistema, no puedo acceder. Grave error que me impide trabajar.

    1 vote
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  16. the first routine function - highlighting text and moving it to another document, was absent.. we are done before we could even start!

    my idea would be that certain basic functions of any PDF app be present.I was stunned right out of the gate to realize that highlighting and copying text to input into another document, was even a topic of conversation! It's like buying a car where the windshield wipers are something new and cutting edge to the developer! In my practice, the app lasted about 4 minutes!

    1 vote
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  17. 闪退

    I guess Eric Fan is Chinese.Maybe he know what i'm talking about.I also use English just in case.
    我的版本是5.9.0.0,在使用过程中会突然卡死闪退,我不知道是是么原因,但这很影响我的使用体验。
    My app version is 5.9.0.0. Recently,it suddenly crashes and quit automatically. I don't know why.

    1 vote
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  18. bookmark

    When I create a book mark (e.g. page 3) and click on that bookmark later it shows me the page after the bookmarked page (e.g. page 4).

    1 vote
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  19. APP Crash when printing

    APP crashes on my Surface Pro when i try to print a Dokument.
    (Sice between 3 -4 Mbit)

    It only happens on the construction plan i have.
    Maybe i can Blackout the PDF for testing sessions later. (Company / Client Security)

    1 vote
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  20. 1 vote
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