Bugs

We take the stability of our software very seriously. Please first search for your issue to add support. Then, if it doesn’t exist yet, add the issue you have encountered including a step-by-step walkthrough on how to reproduce it so that we can fix it as soon as possible.

INFO we need information from you to proceed with this issue
BUG we have identified this issue as a bug
QA the issue is being verified by our QA team
STARTED we have started to fix your issue
COMPLETED we have completed your issue
DECLINED sorry, we are unable to fix your issue
  1. Application sometimes cannot recognize my pen, on my hand

    I just bought galaxy book 2 and installed drawboard since my friend told me it is the best application to use pdf writing.
    and I am now really ****** off that this application cannot recognize my pen sometimes. I cannot use this app now for writing since the screen always moves because it does not recognize my galaxy pen.

    I thought it was problem of device, however, any apps other than drawboard works really well. only drawboard.

    I do not know what to do since i already paid my money.
    I hope to get refund or hope this to be…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  2. Surface Pen doesn't work properly after zooming in or out

    I've been using drawboard for about half a year now. Holidays are over and I'm back at university now and I noticed that drawboard doesn't work as well as before. Every time after I zoome in or out, my surface pen will at first not write at all, then only give me a few dots. This lats for about a minute, which is absolutely inacceptable - especially for an application that I paid for - and makes it impossible to follow my lectures properly. After a minute or so, the surface pen works normally until I zoom again. This happens…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Slow loading

    a few days ago my drawboard all of a sudden started to be very slow, so whenever i zoom in on a document it takes about 10 seconds to load, during that time it is not possible to write anything with the surface pen..
    it's not a pen problem since it works on other aplications
    it is extremly annoying and inconvienient since it's almost impossible to take notes during lecture like that..
    does anyone know how to fix this problem?
    PLEASE HELP!!

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  4. Stuck on "loading document"

    Ever since the cumulative update on windows 10, Drawboard has been stuck on the "loading document" screen, refusing to start up.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Annotation icon is smaller than usual an cannot be enlarged.

    Since Drawboard PDF received an update on 10/28/2019, the icons of newly added annotations are smaller than usual and cannot be enlarged.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. Whole file turned to completely blank

    I opened the software and found that I lost some of my notes (pretty sure I saved it when closed), then I tried to open the software again to see if the situation could change. As a result, I found my whole document turned completely blank (around 900 pages)!!!!!!! I tried to wait or open the document through other software like Edge or Chrome, the document is still blank.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Text box editing

    I can no longer edit or drag text boxes on a document, worked fine till a couple of days ago.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. TEXT INSERT: Cannot edit move or resize textbox

    This seems to have happened before, but after this latest update I can no longer move or resize the textbox I create.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to select multiple pages for deletion, to include scrolling and selecting while holding shift key, as is commonly accepted.

    Ability to select multiple pages for deletion, to include scrolling and selecting while holding shift key, as is commonly accepted.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. 中文字体无法正常的显示,无论原文件是什么格式,查看时都会变成斜体

    如题所示。查看中文的PDF文件时,所有的中文内容全部都变成同一种字体格式的斜体,

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  11. line moves when erase something close to it

    When i drew a line (underlining a headline) and i use the backwards funktion or want to erase something close to the line, it moves (just one side moves). This mostly happens with lines drawn while klicking the button of the surface pen to align the line.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. There is no button to switch between radial menu and advanced menu

    I saw the tutorial for switching the radial menu to the advanced menu.
    In the tutorial, I should activate the advanced menu by clicking button 'advanced' in the radial menu.
    But, there is no button on my drawboard pdf.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. My search function is not working. I

    Any text I type into the search function comes back with no results. The text can be highlighted and is recognizable, but the search function does not seem to be working.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pan tool cannot select inserted Signatures

    Hello,
    Since last updates, something that I have done multiple times, which is insert a signature to a document and then modify its position or size, now it is impossible. I cannot select the signature and I cannot do anything with it.

    This is very annoying and frustrating.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  15. Embedded documents are not displayed correctly

    Hi there,
    I'm using Drawboard PDF to comment my professors slides. Unfortunately embedded documents (Excel, Word, etc.) are not displayed. There is just an icon of a flowchart. Other applications like Adobe can handle these documents directly inside the viewer.

    Any ideas here how to fix this issue?

    Thanks!
    Tilko

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  16. The bookmarks didnt work well in some documents

    Hi the developers:

    When I tried to add an new bookmark in Adobe Acrobat, it appears normal, and it works well other pdf reader. But when I open it in Drawboard PDF, I cannot locate the correct page. It appears always the next page right behind my bookmarks. Some of my documents have this issue.

    When I tried to add bookmarks IN Drawboard PDF, the bookmarks works well at first. However, when I use 'Child of selected bookmarks' lable, this problem occurred again. Child bookmarks locate another page.

    My version is 5.8.170.0

    Best Regards.

    Vixm

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Low resolution when zoomin in plans

    Honestly, if the bug described already:

    "While working on larger Plans (normally A2, or A1), every time I move the plan or zoom out, the PDF displays a lower quality resolution. It takes several seconds (sometimes than 10s) to redraw the PDF in the requested resolution."

    will not be solved, then drawboard gets useless for me. Presentation plans for clients and working together is not reasonable.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Long press, fast scrolling

    In previous versions when I long pressed right or left, pages started to scroll fast. Now I can just can go up or down by one page at time, even if I long press the key or I have "transition animation" activated or not. Is there any function I can enable to set it up like before? Thanks.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  19. drawboard no longer remembers the last page opened when re opening a document

    drawboard no longer remembers the last page opened when re opening a document

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ink is edgy

    As you can see on the picture, the finger-written notes on Drawboard PDF are much more edgy than these from the windows ink sketchpad (which is found in the windows ink workspace). The option "Touch ink smoothing" was already activated, still the notes are very edgy.
    The same happens when writing with the pen. The windows ink sketchpad software smoothes the ink so much better. Can't you just take the same "smoothing software" for Drawboard PDF?
    This is not comfortable and other writing apps do this better. I'd like to stay with Drawboard PDF so please implement a better ink…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Bugs

Categories

Feedback and Knowledge Base