Bugs

We take the stability of our software very seriously. Please first search for your issue to add support. Then, if it doesn’t exist yet, add the issue you have encountered including a step-by-step walkthrough on how to reproduce it so that we can fix it as soon as possible.

INFO we need information from you to proceed with this issue
BUG we have identified this issue as a bug
QA the issue is being verified by our QA team
STARTED we have started to fix your issue
COMPLETED we have completed your issue
DECLINED sorry, we are unable to fix your issue
  1. Tapping the page number with the Surface Pen blocks the keyboard from opening

    Using the Surface Pen (no Bluetooth), if you tap the page number navigation bar to enter the page number, the keyboard will not appear. After doing this once, you cannot enter the page number again to navigate to a different page - i.e. the keyboard is never accessible again, and Drawboard must be closed and reopened again.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  3. Suggestion in regards to battery consumption;

    I don't work at drawboard but given how the pdf loads and the pen latency I see on this software. I think it's using a rather inefficient (processing wise) way for pdf editing and interface. I suggest the dev team to take a look at how Notability runs and how they setup a "photoshop layer" when editing the pdf, like editing(writing) on transparent layer. and inprint the edits on the pdf when saving. depending on the work the end users do, this might not be a solution(since a lot of the functionality of a pdf will be lost. but you…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. The Pro version has been paid through the Microsoft store, but the Pro version cannot be used.

    The Pro version has been paid through the Microsoft store, but the Pro version cannot be used. What should I do? Microsoft says it's not part of the refund policy, so please make it refundable or allow me to use Pro version for a month.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to highlight or underline text anywhere in the document

    I am unable to use highlight, underline, strikethrough, etc. (basically all of the functionalities of that tool are gone) anywhere in the document or only occasionally :/

    Other functions seem to be fine. I've tried with both stylus and mouse. Nuffin'! :(

    Currently I am trying to use this tool on page 95 of this PDF
    I've found that it seems to work on page 107, for some reason

    Please help!!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  6. PDF saved in Drawboard will not open in Bluebeam

    Hello! When I open a PDF in Drawboard, take notes on it, save it, and then try to pen it in Bluebeam it will not open. The same psf will open in Bluebeam prior to being saved in Drawboard. PLEASE HELP. I need this for work! Is there a patch for this?

    Thank you!

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  7. In Dark Mode, Highlight Text Colors Don't Match Color as Appears on Page

    Basically, in Dark / Night Mode the highlight text tool colors on the palette don't match as they appear on the page in this mode. Either change it so when I pick red it still shows up as red in dark mode, or change it so it reflects the actual look and color as it will appear on the page.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  8. The font display is inconsistent with the original file

    The font display is inconsistent with the original file,The Chinese typeface is displayed as a bold and italicized font, which seriously affects reading

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  9. Watch MMAStreams

    If you're a disciple of Mixed Martial Arts (MMA), the MMAStreams add-on for Kodi MMA. The add-on scrapes YouTube for all kinds of MMA content and presents them to you in a simple to browse playlists format. While the MMAStreams add-on for Kodi won't allow you to view live UFC fights, there is still a lot of good content.

    So, how does one navigate the remarkably complex world of MMAStreams? During this article, we'll provide data to help you understand the costs and advantages of every MMA streaming solution on the market today.

    > When the preliminaries start, log in…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crash when writing more than a row inside a note with the pen

    How to reproduce:
    Add a note in a PDF and write the contents with the pen (handwriting recognition), as soon as you reach half ot the second row the app crashes.
    I think the bug is releated to the area where you wirte with the pen because if you write inside the note with the keyboard it works fine.

    Surface GO - windows 1903
    Drawboard 5.15.0.0

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  11. I have a bug about text function, two suggestions about callout and text.

    I have two suggestions and a bug and hope to get your help.
    (The name of the reference picture is framed by "())
    I have a suggestion about callout.
    I have a suggestion and a bug about the text.
    These two functions are in insert

    callout:
    Modifying the text inside callout is too troublesome. I need to move the mouse three times and click the mouse four times in four different places. The line of sight will also move four times, and finally the line of sight and mouse pointer will return to callout. Believe me, when you need to…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  12. Drawboard does no longer open pdf files, nor can I easily save pdf files.

    I am using drawboard since months without problems. However, since about 2 weeks I can no longer open pdf files, although Drawboard is my default software for pdf files! The only way I can still use Drawboard is by dragging the pdf file into Drawboard. However, then I can't save files. Sometimes, I can't save them at all !!! Sometimes i need to specify the file location and allow overwrite, and repeat this each time I want to save the same file. Very annoying!! Makes drawboard essentially useless, I am afraid.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  13. improper formatting when printing

    Printing a PDF to Lexmark 610 laser results in badly formatted output.

    The font, font size, kerning are all a mess, resulting in unreadable document. printing the same file from Acrobat works fine.
    (Drawboard on right, acrobat on left in image)

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  14. Browse history page forward/backward should be improved

    In fact, many people want the Drawboard to have a long-distance page-turning function, we want to read quickly, so when we hold a paper document or a book in real life, we turn quick. for example sometimes I point at the first page of a sentence(just call it point 1), and then go to the next few pages and pinch it (call it point 2), go back to point1, go forward to point 2, again and again, quickly, so that I can associated information

      The function of "browsing forward/backward browsing page history" in Drawboard is not convenient enough, it reloads…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Diagrams not Displaying

    In many PDFs Diagrams which are included are not showing up. Drawboard only shows a placeholder. (Placeholder is attached as a File). I also placed the correct diagram in the attachments.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cannot see page numbers when trying to jump pages

    When I try to input the page number on the top-right corner to jump pages, I cannot see the number I type and also delete and backspace not working correctly when typing page numbers.
    This happened for about 3 months for me in several different computers.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  17. BUG: opening drawboard pdf using Virtual desktop will switch to other desktop that have opened app

    When using multiple desktop, if I opened an pdf in one desktop and try to open another one in another desktop, it will open that file in the desktop that already have one opened.

    It's annoying

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. I can't zoom in or zoom out

    When open drawboard working long times, I can't zoom in or zoom out to continue working that I close drawboard and reopen for continuing.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  20. Entering text into text fields saving as illegible cursive

    Using 5.15.0 I recently bought the application for my friend to use in school, and today when they tried entering text into the field present on a PDF, it saved in a very difficult to read cursive style font. Using the same exact file on my laptop, I am able to enter text with no issue. After saving their file and then opening it on my device, I can enter text properly whereas the text they entered still shows up in the illegible cursive style

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Bug  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Bugs

Categories

Feedback and Knowledge Base