Drawboard states trial expired but I purchased the app from the Windows Store

Some users are experiencing issues with Drawboard popping up "Trial Expired" when they have already purchased the app from the Windows Store.

This issue has been caused because Microsoft has updated the Windows Store as part of the Windows 10 release (even if you are running Windows 8.1) and some synchronization problems have occurred.

Some users have found they can resolve this issue by signing out of the Windows Store and signing back in again:-

First Step


Reset your Windows Store by doing the following:-
  • Press the Windows Key + R which opens the “Run” function. 
  • Type in “WSReset” and press enter

Windows 8.1

  • Open the Windows Store
  • Open the Settings Charm (Swipe from the right)
  • Select "My Account"
  • Select "Change User"
  • Restart your device
  • Repeat the above and sign back in to the Store

Windows 10

  • Open the Windows Store
  • Select the user icon (top right)
  • Select the very top option (where the user profile picture is listed)
  • Select the account
  • Select Sign Out
  • Select the user icon (top right)
  • Select Sign In


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