Thank you for bringing this to our attention this.
Is this the only document where this issue is happening?
I couldn’t replicate it on any other document.
If there is another document , could you please send that to us at email@example.com
Drawboard Product Specialist
This issue is actively being investigated again as it keeps coming up. We believed that it had been resolved but there seems to be contiuing problems.
For those affected, are you able to do the following for me and send it to firstname.lastname@example.org
1. Can you send a version of the document that has the password and a version that does not
2. Can you tell me what version of Windows you are running
3. Can you tell me what version of the app you are running
4. Can you please give any insight in to what actions you took before the password protect message came up.
We are working on this as a high priority so your information would be greatly appreciated.
We apologise for the issues this is causing, and we are hoping to have a resoluition soon.
Drawboard PDF Product Manager
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Thank you for reporting this, we know how frustrating it is and we are working on making the functionality a lot better.
Drabwoard PDF Product Manager
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